Contact
There is one of us, and he reads all of it.
No ticket system, no chat widget, no queue and no first line. Write, and you get the person who wrote the code you are asking about.
No ticket system, no chat widget, no queue. Write, and you get the person who wrote the code.
Three addresses, so your message does not have to explain itself first.
Buying, licences, invoices, VAT, and anything about money. Also the address to use if you want to talk to somebody before you decide.
Buying, licences, invoices, and anything about money.
Something is broken, or a step in the docs does not match what is on your screen. The second one is a fault too, and we would rather hear it.
Something is broken — including a step in the docs that does not match your screen.
Anything on the privacy page, including asking us to show you or delete what we hold. It is free and we will not ask why.
Anything on the privacy page, including deleting what we hold.
We do not publish a response time.
One person cannot promise an hour and mean it in every week of the year, and a published number that slips does more damage than no number at all. What we will say is that nothing sits unread, and that a reply comes from somebody who can actually fix it rather than somebody who will pass it on.
One person cannot promise an hour and mean it every week of the year. Nothing sits unread, and the reply comes from somebody who can fix it.
What to send with a fault, so the first reply is the fix.
Four things. With them, most answers are one message; without them, the first reply is a question and you have lost a day.
Four things. Without them the first reply is a question, and you have lost a day.
The version
From the hub’s About screen, or the phone’s settings. “The latest” is not a version.
What you did, and what happened instead
In that order, in your own words. The order matters more than the words.
A screenshot
It carries more than a description of the same screen, and it takes less of your time.
The diagnostics export, if the app offered one
It carries versions, the last errors and what is connected. It carries no stock and no customer names — open it and see.
The post goes to Bratislava.
SoftBo is a trading name of Ion Borfotin — Podnik zahraničnej osoby.
Doležalova 3424/15C, 821 04 Bratislava-Ružinov, Slovak Republic
IČO 57 871 329
The full registration details
Tell us what you run, and we will say which product is yours.
Two hubs and a free phone app is a small family, and picking wrong costs you an afternoon. It is a short email to get it right.
Compare them yourself
